cd66's Privacy Policy
Our complete and transparent policy on how your personal information is collected, stored, and kept secure on the cd66 platform.
cd66 ("we", "our", "platform") takes your privacy very seriously. This Privacy Policy ("Policy") explains what types of personal information we collect, how we use it, who we share it with, and what steps we take to protect your information. By using the cd66 website or services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. We may update this Policy from time to time; in the event of changes, we will note the updated date on this page and, where necessary, send a notification to your registered email.
1. Data Collection
We collect the following types of information during registration and use of the cd66 platform. Collecting this information is essential to improving the quality of our services and providing you with the best experience.
1.1 Personal Identity Information
Information you provide directly during the registration process:
- Full name and date of birth
- Email address
- Username and password (stored in encrypted form)
- National ID card or passport number (for identity verification)
- Residential address
1.2 Financial Information
To complete transactions, we collect:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction date, time, and amount
- Type of payment method
1.3 Technical Information
Collected automatically when you use the site:
- IP address and device type
- Browser and operating system information
- Login date, time, and session duration
- Pages visited and click patterns
- Geographic location (at country and division level)
1.4 Gaming Activity Information
Collected to improve your gaming experience:
- Play history and bet amounts
- Preferred game types and categories
- Win and loss records
- Bonus usage history
- Session duration and frequency
Important: We do not store any full payment card numbers (such as Visa/Mastercard) on our servers. Sensitive payment information is processed directly through the encrypted systems of the relevant payment gateway.
2. Purpose of Data Use
cd66 uses your information only for specific, legitimate, and transparent purposes. It is not used for any purpose beyond what it was collected for.
2.1 Service Operation and Development
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Improving gaming service quality and developing new features
- Identifying and resolving technical issues
- Monitoring and analyzing platform performance
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Monitoring suspicious transactions or fraud incidents
- Complying with anti-money laundering (AML) regulations
- Completing identity verification (KYC) processes
- Preventing multiple accounts or bonus abuse
2.3 Customer Service and Communication
- Providing support via live chat and email
- Sending important account-related notifications
- Informing you of promotional offers and bonuses with your consent
- Sending security alerts and policy updates
2.4 Analytics and Personalized Experience
- Recommending games and offers based on your preferences
- Analyzing platform usage patterns to make improvements
- Evaluating the effectiveness of responsible gaming tools
- Collecting user satisfaction surveys and feedback
3. Sharing Data with Third Parties
cd66 does not sell or rent your personal information. However, in certain circumstances, information may be shared in a limited way with trusted third parties for the purpose of operating the service.
3.1 Service Providers
Organizations that assist in operating our technical and operational services, such as:
- Payment processors (bKash, Nagad, Rocket, Upay)
- Identity verification (KYC) service providers
- Cloud hosting and data storage providers
- Game software providers
- Analytics service providers
All such parties may only use the information in accordance with our instructions, and they are bound by strict confidentiality agreements.
3.2 Legal and Regulatory Authorities
Information may be provided to legal authorities in the following circumstances:
- To comply with a court order or legal obligation
- To cooperate in anti-money laundering investigations
- In response to a legitimate request from national security or law enforcement agencies
- To protect the rights of cd66 or its users
We disclose only the minimum information legally required for this purpose.
Special Notice: cd66 never sells, rents, or exchanges your personal information with any other organization for marketing or advertising purposes. Protecting your privacy is a core part of our policy.
4. Cookies and Tracking Technologies
4.1 What Are Cookies and Why We Use Them
Cookies are small text files stored on your device. cd66 uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security. Without these, the site does not function properly.
- Functional cookies: Used to remember your preferred language, theme, and game settings.
- Analytics cookies: Used to understand which pages of the site are visited most.
- Security cookies: Help detect and prevent fraudulent activity.
4.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some important features of the site to stop working. To disable analytics cookies, you can enable the Do Not Track setting in your browser or contact us.
5. Data Security Measures
cd66 has implemented industry-standard technical and organizational measures to ensure the security of your information.
SSL Encryption
All data transfers are secured through 256-bit SSL encryption technology. The padlock icon in your browser's address bar confirms this.
Secure Data Storage
Your information is stored in encrypted databases, accessible only to a limited number of authorized staff. Passwords are always stored in hashed form.
Continuous Monitoring
Our security team monitors systems 24/7 and takes immediate action on any unusual activity.
Access Control
Access to personal information is granted only to staff members for whom it is essential to their work.
Regular Security Assessments
We conduct regular security audits and vulnerability tests to ensure protection against the latest cyber threats.
Data Breach Response
In the event of a data breach, we will notify affected users by email as quickly as possible.
Your Role: You also have a responsibility in protecting your account. Use a strong and unique password, do not share your login details with others, and contact us if you notice anything suspicious.
6. Data Retention Period
Retention Policy
We retain your information only for as long as it is necessary or legally required. The retention periods for different types of information are listed below:
- Account information: For as long as the account is active, and for a minimum of 5 years after closure (legal requirement).
- Financial Transaction Records: Minimum 7 years, in compliance with anti-money laundering regulations.
- KYC Documents: Up to 5 years after account closure.
- Gaming Logs: Up to 2 years for technical and security purposes.
- Support Communication Records: Up to 3 years.
- Cookie and Session Logs: Generally 30 days to 12 months, depending on the type of cookie.
Once the specified retention period ends, we securely delete your information or anonymise it in a way that makes it impossible to identify you.
7. Your Rights
As a cd66 user, you have certain rights over your personal information. To exercise these rights, please contact our support team.
Right to Access Information
You can request a copy of the information we hold about you. We will provide it within 30 working days of receiving your request.
Right to Correct Information
If your information is inaccurate or incomplete, you can request that it be corrected or completed. Some information can also be updated directly from your account settings.
Right to Delete Information
In certain circumstances, you can request the deletion of your personal information. However, some information must be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain cases, you can request that processing of your information be restricted — for example, while a dispute about the accuracy of the information is ongoing.
Right to Data Portability
You can request to receive the information you have provided in a structured, commonly used, and machine-readable format.
Right to Object
You can object to your information being used for marketing purposes or automated decision-making. We respect such requests.
How to Exercise Your Rights: To exercise any of the rights above, contact our support team via live chat or email ([email protected]). After verifying your identity, we will respond within 30 days.
8. Privacy of Minors
Age Restriction Policy
All services on cd66 are intended for individuals aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child is using our platform, please contact us immediately.
9. Policy Changes
Notice of Changes
cd66 reserves the right to update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Send a notification to your registered email for important changes
- Inform you via a pop-up notice when you sign in to the platform
Continued use of the site after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
10. Contact
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us.
Privacy-Related Contact
For any requests or complaints related to the privacy policy, please contact our support team. We provide support in Bengali 24/7 and aim to respond within 30 days.
After receiving your request, we will verify your identity and respond as quickly as possible.
Related Pages: You are also encouraged to read our Terms and Conditions and Responsible Gaming pages. Together, these form our complete user policy.